Data Deletion Instructions
Last updated: March 3, 2026
How to Request Data Deletion
If you would like to request the deletion of your personal data collected through ZeniwApp or our WhatsApp Business integration, you can do so by contacting us via email.
Steps to Request Deletion
- Send an email to privacy@zeniwapp.com with the subject line: “Data Deletion Request”
- In the body of your email, please include:
- Your full name
- The email address associated with your account (if applicable)
- Your phone number used with WhatsApp (if applicable)
- A description of the data you would like deleted
- You will receive an acknowledgment of your request within 5 business days
What Happens After Your Request
- We will verify your identity to protect your data from unauthorized deletion requests
- Once verified, we will process your deletion request within 30 days
- You will receive a confirmation email once your data has been deleted
- Some data may be retained where required by law (e.g., billing records for tax compliance as required by the Canada Revenue Agency)
Scope of Deletion
Upon a verified deletion request, we will delete:
- Your account information and profile data
- WhatsApp conversation data and message history processed through ZeniwApp
- Contact information stored in our systems
- Any associated analytics data
Please note that data already transmitted to Meta/WhatsApp is subject to Meta’s Privacy Policy and their own data retention practices.
Alternative: Delete Data via the Platform
If you are a ZeniwApp business client, you may also delete conversation data directly from your ZeniwApp dashboard. For complete account deletion, please use the email method described above.
Contact
For any questions regarding data deletion, contact our Privacy Officer:
Zenidata Technologies Inc
Privacy Officer: Bruno Soufo
Address: 1417 rue Emond, Québec, QC G3K 1R5, Canada
Email: privacy@zeniwapp.com
Website: zenidata.ai
See also our Privacy Policy for full details on how we handle your personal data.